Returns & Refunds Policy
At Cherry Street, we carefully inspect and prepare orders before they leave the facilities. Because our products are often released in limited quantities, we generally do not accept returns or refunds once an order has been fulfilled.
We will, however, assist with genuine issues involving items that arrive damaged or defective, provided the requirements below are met.
Damaged or Faulty Items
If your order arrives with damage or a manufacturing fault, please contact us as soon as possible so we can assess the issue.
To have a claim considered:
- You must contact Cherry Street within 24 hours of confirmed delivery.
- Your message must include your order number.
- You must provide clear photographs and/or video showing the problem.
- The item must not have been worn, used, washed, altered, or damaged after delivery.
- The original packaging should be retained where possible.
Once we receive the required information, our team will assess the claim. If the issue is confirmed, Cherry Street may provide either:
- A replacement item, where the same product is still available; or
- A refund to the payment method originally used for the purchase.
The available resolution will depend on the circumstances and product availability.
Situations We Don't Cover
Refunds, exchanges, and returns are not available for issues including:
- Choosing the wrong size
- Changing your mind after purchasing
- Personal preference regarding fit or appearance
- Normal signs of use or wear
- Minor differences caused by lighting, screens, materials, or manufacturing
- Damage caused after the item has been delivered
- Claims made after the applicable reporting period
For this reason, please take the time to review the product information and sizing guidance before completing your purchase.
Sizing & Fit
Cherry Street uses EU sizing unless a product page specifically states otherwise.
Sizing information, measurements, and any available fit recommendations are provided on the relevant product page. Customers are responsible for selecting the size that best suits their needs.
We cannot provide refunds or exchanges simply because an item does not fit as expected or the incorrect size was selected.
By completing a purchase, you confirm that you have reviewed the sizing information available for the product you are ordering.
Product Appearance & Variations
We make reasonable efforts to display our products as accurately as possible. Product images, colours, textures, and other visual details may appear slightly different depending on lighting conditions, photography, manufacturing batches, or the display settings of your device.
Cancelling or Changing an Order
Because orders can move into processing shortly after checkout, there is only a limited opportunity to request changes.
If you need to cancel an order or correct information, contact Cherry Street as quickly as possible after placing it. We can only make changes where the order has not yet entered fulfillment.
Once an order has entered fulfillment or been dispatched, we are unable to guarantee cancellation, amendments, or refunds.
Submitting an order means you accept these conditions.
How to Submit a Claim
If there is a problem with your delivery, contact Cherry Street within the required timeframe.
Please provide:
- Your order number
- A description of the issue
- Clear photos and/or video of the affected item
- Any other information our team requests to assess the claim
Claims are generally reviewed within 1–2 business days.
Please do not send an item back without receiving instructions from Cherry Street first. Unapproved returns may be refused or may not be eligible for a refund.
Payment Disputes & Chargebacks
If you believe there is an issue with your order, we ask that you contact Cherry Street before opening a payment dispute or chargeback.
Our team will make a reasonable effort to investigate and resolve legitimate concerns directly.
Orders are shipped using tracked services where available, and relevant shipping and delivery records may be retained to assist with resolving payment disputes.
Contact
For questions regarding an order, returns, or potential product issues, please contact Cherry Street using the customer support details provided on our website.