Shipping Policy

Shipping and Order Policy

At Cherry Street, we aim to make every order as smooth and straightforward as possible. Please read the information below before placing your order, as it explains our processing, shipping timeframes, tracking, and what happens if an order is delayed or delivered incorrectly.

We currently ship to 180+ countries.

Order Processing & Shipping

Once your order has been placed, it is prepared for fulfillment as quickly as possible. Depending on the products purchased, items within the same order may be shipped separately.

If your order contains multiple products, you may receive more than one package, and those packages may arrive at different times. This can happen because different products may be stored, prepared, or shipped from different fulfillment locations.

You will receive tracking information once your order has been dispatched and handed over to the relevant shipping carrier.

Tracking Your Order

All orders are shipped with tracking whenever tracking is available through the selected carrier.

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow some time for the carrier's tracking system to register and display movement on the shipment.

It is normal for tracking information to take several days to update, particularly during the initial stages of transit or when a package is moving between countries.

If your order was placed more than 5 business days ago and your tracking information still has not appeared or updated, please contact our support team at help@cherrystreet.store.com and we will assist you where possible.

Estimated Delivery Times

Delivery times depend on the destination country, shipping carrier, customs processing, and other factors outside of Cherry Street's control.

The timeframes below are estimated business-day delivery windows only and are not guaranteed delivery dates.

Estimated Delivery Time

United States 3–18 business days

Canada & Europe 7–18 business days

Australia & New Zealand 8–20 business days

Mexico, Central America & South America 15–30 business days

Please note that these estimates generally refer to transit time and may not include additional time required for order processing, customs clearance, weekends, public holidays, or unexpected carrier delays. Please allow for extra time if necessary during high drop periods.

During periods of high order volume, holidays, sales, severe weather, customs delays, or other unforeseen circumstances, shipments may be on the longer end of the wait time.

Customs, Duties & Import Delays

International orders may be subject to customs inspections, import procedures, duties, taxes, or other requirements imposed by the destination country.

Cherry Street cannot control how quickly a package is processed by a country's customs authority or local postal service. Any delays caused by customs clearance or local authorities are outside of our control.

Customers are responsible for providing accurate information and complying with any applicable requirements associated with receiving an international shipment.

Delayed, Lost or Damaged Packages

After an order has been dispatched and transferred to the shipping carrier, the carrier is responsible for transporting and delivering the package.

While Cherry Street will do our best to help resolve shipping issues, we cannot control delays caused by postal carriers, customs authorities, weather, incorrect delivery information, or circumstances occurring after the package has entered the carrier's network.

If your package appears to be delayed or has stopped receiving tracking updates, please contact us at help@cherrystreet.store.com. We can provide available tracking information and, where possible, assist with inquiries to the shipping carrier.

If a shipment is delayed, held, returned, or otherwise affected because of customs procedures, an incorrect or incomplete address, or actions taken by a local carrier or customs authority, Cherry Street may or may not be unable to provide a refund or replacement depending on the situation.

Incorrect Shipping Information

Customers are responsible for carefully checking their shipping information before completing their purchase.

Please ensure your:

Full name is correct
Shipping address is complete and accurate
Apartment, unit, or building information is included where applicable
Postal/ZIP code is correct
Contact information is entered correctly

Cherry Street is not responsible for delivery issues resulting from an incorrect, incomplete, or incorrectly entered shipping address.

If you notice an error in your shipping information, please contact us as soon as possible at help@cherrystreet.store.com. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or been dispatched.